CodeRed Experiences Cybersecurity Incident
The Belmont County 911 Center is handling a cybersecurity incident that involves the emergency alert system Code Red.
OnSolve CodeRed is a system used to make emergency notifications to the public for various incidents, such as evacuation notices, utility outages, water main breaks, fires, floods, chemical spills and other critical incidents.
The company notified the 911 center that user data associated with the legacy OnSolve CodeRed platform was removed from the system. Belmont County residents who are registered with CodeRed have also been notified of the cybersecurity incident.
“That impacted dataset may have contained contact information of OnSolve CodeRed users: name, address, email address, phone numbers and/or associated passwords used to create their profiles for alerts,” Belmont County 9-1-1 Director Bryan Minder said in a press release. “Out of an abundance of caution, all residents who created an account with the CodeRed system and may have used the same password for any other personal or business accounts are urged to change their passwords immediately.”
An alternate emergency notification system, CodeRed by Crisis24 has been established for Belmont County. The new system is operational for issuing emergency alerts.
Residents may now enroll in the new platform. The Community Notification Enrollment page can be accessed via link on the 911 website www.belmontcounty911.com or by texting Belmont to 24639 from a mobile device, according to the release.
Additionally, individuals who registered after March 31, 2025 will need to re-enroll, as the backup data used to restore accounts only included information prior to that date.
Belmont County Commissioner J.P. Dutton said Minder and his team at the 911 Center have been working hard to address the issue. He acknowledged the situation can be frustrating but noted the team is doing everything they can.
“Our staff is working hard to get the issue rectified,” Dutton said.
Contact media@crisis24.com for further inquiries about the security incident.
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